Services

  • services-img4Fulfillment
    Kelly Direct assembles, warehouses and ships merchandise and promotional products all over the world.  We have managed thousands of fulfillment projects and shipped millions of items...   More>>
  • Warehousing and Logistics
    Kelly Direct manages dozens of highly-vetted fulfillment and freight companies in the US with millions of square feet of warehouse space and excellent resources in Mexico, Canada and Europe..... More>>
  • prod_1
    Shipping and Supplies
    Kelly Direct's volume discounts on shipping, packaging and other materials dramatically cut costs... More>>
  • services-img3
    Management and Consulting
    Kelly Direct applies decades of experience to manage individual projects, ongoing fulfillment programs and corporate-wide supply chain initiatives...  More>>
RFP Development and Vendor Selection

We have responded to dozens of RFP's for fulfillment services and are very familiar with what your clients will ask for.  We would be happy to apply our expertise to your bid request.  We also have a lot of pre-written text, insurance documents, etc.    

These services may be stand-alone or part of a more inclusive service agreement: 

  • RFP Development – Based on business model and objectives, develop comprehensive RFP to publish to prospective vendors.  RFP to include factors relevant to the program including, but not limited to systems, reporting, merchandise, materials, collateral, receiving, storage, order processing, assembly, shipping, reverse logistics, customer service and account management fees and SLAs. 
  • Supplier Discovery – Research and identify best-suited domestic or international partners and publish RFP for supplier response.  Manage RFP process and submissions.  Review responses and pricing to ensure direct rate comparisons.  Report conclusions to management team, making recommendation for top two or three leading candidates. 
  • Supplier Qualification/Negotiation.  For any/all candidates, perform on-site and in-depth confirmation and review of facilities, capabilities, account management team and clients. Re-visit RFP pricing and negotiate volume-based services and materials rates.  Establish understanding and rapport at C-level to ensure the highest level of management support and account service representation.
  • Integration. Identify and interview all stakeholders.  Develop and execute integration timelines to accomplish operations spin-up.  Scope to include receiving and inspection procedures, rack plan, packaging supplies, shipper integration, count/move/destroy existing merchandise, and notify suppliers of future product delivery instructions.  Integration will include training and reference manuals for you and your staff, vendors and clients.
 
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