• services-img4Fulfillment
    Kelly Direct assembles, warehouses and ships merchandise and promotional products all over the world.  We have managed thousands of fulfillment projects and shipped millions of items...   More>>
  • Warehousing and Logistics
    Kelly Direct manages dozens of highly-vetted fulfillment and freight companies in the US with millions of square feet of warehouse space and excellent resources in Mexico, Canada and Europe..... More>>
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    Shipping and Supplies
    Kelly Direct's volume discounts on shipping, packaging and other materials dramatically cut costs... More>>
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    Management and Consulting
    Kelly Direct applies decades of experience to manage individual projects, ongoing fulfillment programs and corporate-wide supply chain initiatives...  More>>
Reverse Logistics and Liquidation


Every distribution project must identify the procedure by which merchandise is returned, inspected and returned to stock.  These items may be returned by the shipper (undeliverability), consumer (unsatisfied with order), retailer (overstock) or event personnel (unused or extra items). 

If needed, we will help you develop and implement return policies and enable credits to consumer credit cards.

After receiving an RMA (Return Merchandise Authorization), we will scan the package upon receipt to identify contents.  Based on your instructions for inspection, we can weigh, visually inspect, re-tag or re-bag, and give you photos of any items that borderline “returnable”.    We have handled many high-value artwork and collectible programs, so we are indeed intensely sensitive to proper returns management.